Privacy Policy
Who we are
Nexo Mechanics Ltd is a company registered in England and Wales. We operate the website nexomechanics.com and act as the data controller for personal information supplied through that site. You can reach our Data Protection Lead at claudiu@nexomechanics.com or at our registered office in Plymouth, United Kingdom.
What we collect
We collect only the information you choose to give us when you fill in a contact form, subscribe to a newsletter, or purchase our services or products. That information is normally limited to an e-mail address but might also consist of your name, phone number, or other information. We do not knowingly store IP addresses, browser fingerprints, or other technical identifiers for our own purposes.
How we use the information
If you ask for a quotation or request support we process your e-mail address because that processing is necessary to take steps you have requested before entering into a contract or to perform an existing contract. Where you have signed up to receive newsletters we rely on your explicit consent. You may withdraw consent at any time by using the unsubscribe link in any marketing e-mail or by writing to us at the address above.
Sharing and transfers
We use Resend as our e-mail delivery platform for contact form submissions and newsletters. Resend acts as a processor under our instructions and is bound by a data-processing agreement that incorporates the UK International Data-Transfer Addendum where data is stored outside the United Kingdom. We do not sell or rent personal data to any third party.
Your rights
Under UK GDPR you have the right to access, rectify, erase, and restrict the processing of your personal data, the right to data portability, the right to object to certain processing, and the right to lodge a complaint with the Information Commissioner's Office. Requests should be sent to mail@nexomechanics.com. We will respond within one calendar month.
Cookies and analytics
We use cookies and similar technologies for analytics purposes only. No advertising or tracking-for-profile cookies are set. On first visit you can accept or reject analytics cookies through our cookie banner. Your choice is stored for 12 months and can be cleared from your browser at any time.
When you accept, the following services load:
- Google Analytics 4 (provider: Google Ireland Limited). Cookies:
_ga,_ga_*. Purpose: aggregated visit and engagement metrics. Retention: 14 months. - Microsoft Clarity (provider: Microsoft Corporation). Cookies:
_clck,_clsk,CLID,ANONCHK,MUID. Purpose: anonymised heatmaps and session recordings to improve site usability. Retention: up to 12 months.
You can opt out at any time by clearing the cookie-consent cookie in your browser and reloading the page, which will display the banner again. You may also use the Google Analytics Opt-out Browser Add-on or your browser's Do Not Track settings.
Security
Data in transit is protected by TLS encryption and stored on servers that meet recognised security standards. Administrative access is restricted to authorised personnel who are required to keep the information confidential. No Internet transmission is completely secure; for that reason we cannot guarantee absolute security.
Changes to this notice
We may amend this notice from time to time. The latest version will always appear on this page and, where the change is material, we will notify registered subscribers by e-mail.